How We Support You

From setup to dedicated ongoing support.

With a dedicated team based in our Australian and New Zealand offices, we provide the highest quality support for all of your business needs. Whether you would like to speak with us over the phone or would prefer remote assistance, our professional team are there to support you.

We're with you
every step of the way

From the moment you decide to implement Aura into your business, our dedicated Integrations team is here to support you on your journey.  Our team will work through all of your requirements for your new system, and provide dedicated training and support to your team as you go live.  

We are there through all of your upgrades and future implementations – we will be there to support you, no matter what.

Resources

The Comrad team are always developing and improving our integrations to ensure that you have access to the latest technology required to run your business.

Whether this is the ability to claim via the Medicare Web Services and PRODA or access rebate pricelists or DVA fee schedules, we will ensure we have the most up-to-date information available for you.

Support Portal

Log or view your support ticket

Comrad services team has launched a new online service portal. The portal can be used to:

• Create new support tickets
• Monitor progress on existing tickets
• Add comments or updates to tickets
• Gain an organisational view of all open support tickets
• View Knowledge Base articles, and release notes online

If you don’t already have a Portal login, simply request one below.

Talk to a human

When you call us, you speak to us. We’re local, we’re accessible and we deliver on what we promise to you and to your patients.

New Zealand

Christchurch (Head Office)

Address

Level 4,120 Hereford Street
Christchurch Central,
Christchurch 8011

Postal Address

PO BOX 1206
Christchurch 8140
New Zealand

Phone     +64 (0) 3 366 4881
Fax           +64 (0) 3 379 8465

Auckland

Phone     +64 (0) 9 300 1999
Fax          +64 (0) 9 300 1997

Australia

Melbourne

Address

Suite 1, Level 1, 8 Nexus Court
Mulgrave VIC 3170
Australia

Phone     1800 659 643